Refund policy

We want you to feel confident when shopping with Sabaland Gold Honey. Since our products fall under food and wellness categories, returns are accepted only in limited situations. Please read this policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • You received a wrong product, or

  • The product arrived damaged or defective.

Conditions for approval:

  • Return request must be raised within 3 days of delivery

  • Product must remain unused and in original packaging

  • A complete unboxing video is mandatory showing the issue clearly from opening of package

  • Product must not be tampered with or consumed

Requests made after 3 days or without an unboxing video cannot be approved.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used honey or oil products

  • Products consumed partially or fully

  • Items damaged due to improper handling after delivery

  • Orders returned without original packaging

  • Returns requested without valid reason

Since these are food and wellness items, returns are restricted for safety and hygiene reasons.

3. Return Request Process

To request a return:

  1. Contact our support team within 3 days of delivery.

  2. Share:

    • Order number

    • Issue details

    • Complete unboxing video

  3. Our team will review and approve the request if eligible.

  4. Return pickup or self-shipping instructions will be shared.

Return shipping method may vary based on service availability in your location.

4. Exchanges

Exchanges are allowed only if:

  • Wrong product was delivered, or

  • Product arrived damaged or defective.

Conditions:

  • Request must be made within 3 days of delivery

  • Exchange is subject to stock availability

  • Only one exchange request per order is allowed

  • Unboxing video is mandatory

5. Refund Process

Once returned items are received and inspected:

  • Approved refunds are processed to the original payment method

  • Refund processing time: 8–15 business days after approval

  • For COD orders, refund is processed via bank transfer or UPI

  • Refund is issued only after product inspection approval

Refunds will not be issued if:

  • Product shows signs of use

  • Packaging is missing or damaged

  • Issue claimed is not verified

  • Mandatory video proof is not provided

6. Order Cancellation

Orders can be cancelled only before dispatch.

To cancel, contact support immediately. Once shipped, cancellation is not possible.

Refunds for prepaid cancelled orders are processed within 1–2 working days.

Repeated cancellations may lead to future order restrictions.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact support within 24 hours of delivery

  • Provide unboxing video showing the issue

  • Replacement or refund will be provided after verification

Requests without video evidence cannot be approved.

8. Contact Support

For return, exchange, or refund assistance:

Sabaland Gold Honey
📧 Email: infosabaland@gmail.com
📞 Phone: +91 919528770228
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM